What Next?

The Customer Relations Team will get back to you within two working days to confirm that they are dealing with your question, complaint or comment.

Your questions, complaints and comments will be immediately recorded on our dedicated Customer Feedback System so there will be a record of all contact we have with you.

One member of our Customer Relations Team will deal with your question, complaint or comment.

If we receive any complaints about your dealings with any of the companies within the GB Oils Group we aim to settle the matter within 15 working days. If it is going to take longer than this, we will keep you informed.

We will send you a written confirmation of the outcome of your complaint.

However, if you are not satisfied with how we have dealt with your complaint you can contact: Head of Customer Relations, GB Oils, 302 Bridgewater Place, Birchwood Park, Warrington, WA3 6XG. Phone: 0800 0854 818, Email: feedback@gb-oils.co.uk

If you would like any independent advice on your rights you can contact Consumer Direct. They are a government-funded service offering clear and unbiased advice and information on any problems you may have when buying goods and services.

You can phone Consumer Direct on 08454 040 506 or visit their website at www.direct.gov.uk/consumer. We aim to always improve the products and services we provide and from time to time we ask our customers to rate our performance and suggest ways we could improve our products and services.

If you do not want us to contact you for research purposes, phone Customer Relations on 0800 0854 818, or send an email to feedback@gb-oils.co.uk.

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